Signal Board

Context

Support teams were copying alerts into chat channels, then losing decisions as incidents moved between shifts.

Contribution

I designed the triage model, built the dashboard, and connected alert data to the team's existing incident workflow.

Constraints

• The tool had to fit the existing support process without becoming another inbox.
• Alert volume varied sharply during seasonal traffic.

Key decisions

• Grouped related alerts around the affected service rather than their source monitor.
• Required a named owner before an incident could move out of triage.

Outcomes

• Reduced duplicate investigations during shift changes.
• Created a reliable history for incident reviews.