Relay Desk

Context

Dispatchers were coordinating schedules across email, spreadsheets, and an ageing desktop tool. Small changes created duplicate work and unclear ownership.

Contribution

I mapped the planning workflow, designed the information model, built the Nuxt application, and introduced weekly usability sessions with dispatchers.

Constraints

• The workspace needed to remain usable on older laptops in regional offices.
• Dispatchers had to understand every change without opening a separate audit screen.

Key decisions

• Kept assignments, exceptions, and history in one continuous workspace.
• Used optimistic updates only where conflicts could be resolved safely.

Outcomes

• Reduced planning time from five hours to under three.
• Gave every schedule change a visible owner and timestamp.